Thursday, February 26, 2009

Siebel High Interactivity Framework

First time I installed Siebel 8.0 on my new laptop and tried opening Sample Dedicated client but system prompt a message saying that :

"Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings"

Now, this seems very easy as it was just asking for download it and everybody know when you open Siebel client for the first time, it automatically get downloaded on to the machine.

But, now let me tell what was the issue I was facing and how I got rid of it. When this message was appearing in, a bar was appearing under the Address bar in the Internet Explorer (to install the ActiveX Control) which requires a click so that it can install the Siebel High Interactivity framework (SHIF), but I was not able to click on that because at that moment the popup message was on screen with the "Ok" button. Once I click on "Ok" Siebel client gets closed since SHIF was not there. Again tried opening Siebel client, again the same message with Ok Button and the bar was appearing at the top of the screen where I can't click. Clicked on "OK", Siebel client got closed...... frustration!!!!

I thought it was due to some pop-up blocker or something, so I tried to change the browser settings but didn't get rid of it. Finally got one trick by which it got resolved. Here it is :

While opening Siebel Client, keep pressing "Ctrl" button on the keyboard and observe the difference. This time I didn't get the prompt message and automatically it prompt with the message of installing the SHIF and I clicked on Install and everything worked fine after that..... no issues.

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Posted by Gaurav Gupta at 6:49 PM
Labels: ,

198 comments:

  1. BurrowowlApril 24, 2009 at 4:20 PM

    Thank you! This article just saved me a lot of heckling at my office.

    ReplyDelete
  2. AnonymousMay 26, 2009 at 12:54 PM

    After I clicked the submit, I pressed and held control, and it really worked. Hard to believe a non-key key was an input to a program. Thank you for posting.

    ReplyDelete
  3. AnonymousJuly 30, 2009 at 6:23 AM

    thanks man, it works without problems, and I need this aplication, this comment save me, good luck

    ReplyDelete
  4. ErvicaAugust 3, 2009 at 9:24 PM

    Thank you :-) It helps!

    ReplyDelete
  5. AnonymousAugust 6, 2009 at 6:24 AM

    wow, it really worked. a very good hint.
    thnx m8

    ReplyDelete
  6. Nikhil GuptaAugust 20, 2009 at 12:30 AM

    Woooooooooooooooooooooo!!!!!!
    what a relief after reading this article..
    I was getting the same error and wasn't able to find a fix for it anywhere ..
    thanks for posting such a helpful article..
    keep on doing the gud Job !

    ReplyDelete
  7. AnonymousSeptember 18, 2009 at 7:37 PM

    nice one....it worked like a magic...thanks a ton...

    ReplyDelete
  8. UnknownOctober 12, 2009 at 8:57 AM

    That works perfectly well! Great and thanx

    ReplyDelete
  9. UnknownOctober 13, 2009 at 12:01 AM

    Cool!

    I have another issue now with IE7 browser. We don't show the Addressbar to the users when they use siebel in IE6, but user will see the back and forward buttons. Now with IE7 browser the addresss bar and back and forward buttons appear together in one frame and users started to complain that they are not able to see the back , forward button. Can anybody help me with an option to show the back, forward buttons in IE7. Thanks!

    ReplyDelete
  10. RubenOctober 16, 2009 at 2:53 AM

    Thanks a lot! I was about to go crazy searching the option pack to download and install it!!!
    good if brief, twice good

    ReplyDelete
  11. AnonymousOctober 20, 2009 at 9:41 PM

    Dude! Awesome! I love when stuff is easy...

    ReplyDelete
  12. AnonymousOctober 21, 2009 at 12:23 PM

    Does this work with IE8?

    ReplyDelete
  13. Gaurav GuptaOctober 21, 2009 at 5:41 PM

    I never tried this in IE8, but if you get a chance please do try it and please share your findings !!

    ReplyDelete
  14. AnonymousOctober 27, 2009 at 6:42 AM

    Gracias a tu comentario pude ingresar perfectamente en el sitio.

    ReplyDelete
  15. edlinOctober 27, 2009 at 8:09 AM

    thanks a mill, this sorted it for me as well

    ReplyDelete
  16. Marcelo (Brazil user)October 27, 2009 at 2:19 PM

    You are the man! Thanks.

    ReplyDelete
  17. RamukNovember 3, 2009 at 4:06 PM

    Hi,

    I tried with IE8 but didn't work. Any tips?

    ReplyDelete
  18. AnonymousNovember 5, 2009 at 4:12 AM

    i tried in IE 8 the active X got installed but there after when i login it the IE crashes

    ReplyDelete
  19. Gaurav GuptaNovember 12, 2009 at 5:24 PM

    Hi Ramuk and Anonymous,

    which Siebel version are you guys working on?

    ReplyDelete
  20. AnonymousNovember 16, 2009 at 11:54 AM

    Wow. There's a special place in heaven for you. Thanks thanks thanks

    ReplyDelete
  21. AnonymousNovember 17, 2009 at 6:04 AM

    Thanks a lot, very useful.

    ReplyDelete
  22. AnonymousNovember 18, 2009 at 10:09 PM

    Great tip !

    ReplyDelete
  23. Gaurav GuptaNovember 23, 2009 at 6:17 PM

    Hi Ramuk, this update is for you, I tried this tip with IE 8 and it worked pretty well for me. Please try it again !!

    ReplyDelete
  24. 8GB SD KarteDecember 19, 2009 at 9:54 AM

    High Interactivity Framework has been really a source of lot of problems in Siebel and it is difficult to debug the problems cause by it because it resides outside Siebel. Some of the reasons for High Interactivity Framework to get corrupted are
    * Different version of jar files reside on same PC
    * Accessing different instances of application from same system
    * Having multiple JRE versions instances on same system
    The basic process to reinstall the High Interactivity Framework has been described in the following post.

    ReplyDelete
  25. Gaurav GuptaDecember 19, 2009 at 6:23 PM

    Thankyou for the information 8GB SD Karte!!

    ReplyDelete
  26. UnknownJanuary 8, 2010 at 4:05 AM

    i have a question : does siebel suppoprt google chrome browser? if Yes then what configuration changes needs to be done to use google chrome?

    ReplyDelete
  27. RajeshJanuary 17, 2010 at 10:57 AM

    May GOD bless you with more insights so as to help us mere mortals in future too

    ReplyDelete
  28. Gaurav GuptaJanuary 17, 2010 at 1:05 PM

    Hi Garima.... IE has been certified by Oracle to access Siebel and SHIF (specifically for IE) comes into picture when you run any Siebel application. If you try to open Siebel application in chrome, it will not work at all since no activeX (like SHIF for IE) is available today which can help understand response from Siebel Server and display it accordingly in Chrome browser.

    ReplyDelete
  29. UnknownJanuary 22, 2010 at 10:15 AM

    Hi GG, I tried opening client in IE8. SHIF got installed but just after that browser is getting crash. one another window is opening stating that "IE stopped working". tried ur trick as well but couldn't succeed. kindly help for this.

    Pragya Agrawal

    ReplyDelete
  30. Gaurav GuptaJanuary 22, 2010 at 4:15 PM

    Hi Pragya, I did try in IE 8.0 and worked fine for me. The only thing I can suspect here is which java version you have.

    when I run the following command
    C:\> java -version

    I got :

    java version "1.5.0_06"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_06-b05)
    Java HotSpot(TM) Client VM (build 1.5.0_06-b05, mixed mode, sharing)

    Any version equal and greater than this should work. If you are using old version, please get it upgraded.

    Also do delete the old SHIF before opening the new browser and see it works. Good Luck !!

    ReplyDelete
  31. Dilli Rao ArijasoftJanuary 24, 2010 at 9:25 PM

    Its a good one. After 2 days i got it and worked fine on my PC. Thank's a lot

    ReplyDelete
  32. UnknownJanuary 28, 2010 at 10:51 AM

    Hi GG,

    I checked the java version. its 1.6.0_11. but still i am getting the same problem.My laptop have Vista operating system. i hope that is not causing any problem. Kindly Help.

    Thanks in Advance
    Pragya

    ReplyDelete
  33. Gaurav GuptaJanuary 31, 2010 at 9:24 AM

    Hi Pragya, I never tried it on Vista and I don't think if it really matters. you need to try few things here.
    a) Get IE7 installed on your laptop (with VISTA operating system) and try.
    b) Get IE8 on some other machine (may be with Win XP) and try.
    I think this way you can figure out where exactly the problem is. Please go thru Document ID 796015.1 on supportweb.
    Good Luck !

    ReplyDelete
  34. AnonymousFebruary 7, 2010 at 7:27 PM

    Perfect !! works for me now. thanks a ton!

    ReplyDelete
  35. AnonymousFebruary 8, 2010 at 6:32 AM

    THANKS FOR THE HELP -- (KVGRAO@YAHOO.COM)

    ReplyDelete
  36. AnonymousFebruary 10, 2010 at 4:09 AM

    Hi..Sir,
    This is Raju.Dava. Sir I have one problem when I given User/password, the Web portal Msg is "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings." please telme what can i do.
    my E-mail:rajudava18@gmail.com
    Thank'Q' sir.

    ReplyDelete
  37. Gaurav GuptaFebruary 10, 2010 at 4:53 PM

    Hi Raju, the solution I have explained in this post only that after you enter the password and hit enter, keep pressing the ctrl key on the keyboard.

    ReplyDelete
  38. AnonymousFebruary 10, 2010 at 10:59 PM

    Thanks buddy......... It really worked.

    Yogendra

    ReplyDelete
  39. Gourav sharmaFebruary 12, 2010 at 11:18 PM

    Where is the download link for SHIF

    ReplyDelete
  40. AnonymousFebruary 16, 2010 at 5:10 AM

    Thank you very very much..............

    ReplyDelete
  41. UnknownFebruary 18, 2010 at 4:52 PM

    Thanks a lot ...

    ReplyDelete
  42. Rashi AgarwalFebruary 24, 2010 at 8:21 AM

    hey..i was able to install SHIF with ur trick but immediately after the browser closes stating an error. pls help quick. my ie version i7 n Java Version 1.6.0_16.

    ReplyDelete
  43. Gaurav GuptaFebruary 25, 2010 at 10:36 PM

    what was the error ??

    ReplyDelete
  44. AnonymousFebruary 25, 2010 at 10:47 PM

    HI I tried evrythin u sugested still not working I'm using vista

    ReplyDelete
  45. vijayaragavanFebruary 27, 2010 at 8:22 AM

    It is very great use full .

    Atlast I found this mantra.

    It is used only xp.
    Goood Thank you

    ReplyDelete
  46. AnonymousMarch 1, 2010 at 10:07 PM

    Thanks a lot!! It was really helpfull....

    Jus wanted add, it worked for me on Vista with IE8 as well..

    ReplyDelete
  47. AnonymousMarch 2, 2010 at 3:04 PM

    Awesome!! This fix is great!

    ReplyDelete
  48. AnonymousMarch 3, 2010 at 6:16 AM

    You are the Man!!! Thanks.

    ReplyDelete
  49. AnonymousMarch 9, 2010 at 10:04 AM

    Thanks for this! I was going crazy!

    ReplyDelete
  50. AnonymousMarch 11, 2010 at 5:10 AM

    Hi,

    I am installing Siebel with IE8, i am getting a wiered error, a yellow traingle appears on the left side corner of the browser that says, nvaigator.SWE_historykeys_1268*** is null or not an object, what does this error mean? how to resolve this, alternatively i dont see Java in the Advanced tab of Internet Options window, any relation?

    ReplyDelete
  51. UnknownMarch 11, 2010 at 9:52 AM

    Thank you. It might work.

    ReplyDelete
  52. AnonymousMarch 23, 2010 at 6:38 AM

    It worked well on XP + IE6 combination, but the browser is crashing if we try to launch on Windows 7 + IE8 combination.

    ReplyDelete
  53. AnonymousApril 7, 2010 at 10:25 AM

    Worked for me on IE6 - Thin Client. Thanks.

    ReplyDelete
  54. AnonymousApril 8, 2010 at 11:19 AM

    At last I found a way to correct this issue!

    many thanks

    ReplyDelete
  55. AnonymousApril 18, 2010 at 8:19 PM

    We are testing Siebel 7.8.2.14 (after applying IE 8 QF) with winXP & IE8. Getting similar errors on IE crashes and donwload issues on Siebel HI client.
    How did you correct the issue? Any help is appreciated.

    ReplyDelete
  56. AnonymousApril 20, 2010 at 4:37 AM

    Wow!!!!!!!!!!!!!! Thanks a lot... :)

    ReplyDelete
  57. AnonymousMay 5, 2010 at 12:28 PM

    thank you very very much.. you just saved my day

    ReplyDelete
  58. AnonymousMay 7, 2010 at 9:28 AM

    This did not work for IE8 Running on Windows7. SHIF is loaded but still crashes. Here is what is strange: SHIF is loaded, but when starting Siebel, the yellow warning ribbon under the address bar will still ask if I want to load the SHIF. However, as soon as this bar appears, IE crashes. I know that the SHIF is loaded, and I have enabled it for all sites. Very strange. I have seen this on 2 Windows7 machines.

    ReplyDelete
  59. AnonymousMay 20, 2010 at 3:33 AM

    Thank you to the original poster! This saved me

    ReplyDelete
  60. AnonymousMay 23, 2010 at 8:00 AM

    If you would put Siebel in your trusted sites, and then set the trusted site security zone to default, you would not have to hold down ctrl. This "fix" is a workaround for a known Siebel active-X installation that occurs when you initially access it.

    ReplyDelete
  61. AlagiriMay 31, 2010 at 9:27 AM

    Its really working... Thank you.

    ReplyDelete
  62. Paresh DeshmukhJune 4, 2010 at 3:45 AM

    Thank you so much...I wasted almost an hours time before I came across this blog...
    This workaround is just amazing...Too good...So simple yet so effective...

    -Paresh Deshmukh

    ReplyDelete
  63. UnknownJune 17, 2010 at 4:07 AM

    Thanks a lot, man!!!! You really help me a lot. I'm trying it two weeks before, I was going to crazy.

    ReplyDelete
  64. AnonymousJune 26, 2010 at 5:11 PM

    if any fixed in previous comments with this combination ..
    Siebel 8.0.0.9 + Win 7 + IE8
    Siebel HI dlls are available in download prog files. but IE8 crashes every time I load Siebel after that..
    Please let me know if any fixed a similar situation.
    Thanks

    ReplyDelete
  65. UnknownJuly 8, 2010 at 5:35 AM

    Thank !!!!!

    Awesome fix !!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  66. AnonymousJuly 8, 2010 at 5:37 AM

    Thanks !!!!!!!!!!!!!!!!!!

    Its just awesome...................

    You rock!!!

    ReplyDelete
  67. Shaily JainJuly 9, 2010 at 12:31 AM

    Great Post..!! Hats off..!!

    Thanks a lot..

    ReplyDelete
  68. AnonymousJuly 14, 2010 at 11:42 AM

    Oh you have just saved me countless of hours trying to find an administrator within our company. In fact, I had logged a ticket 5 days ago and still no one had helped me.

    Found your post and solved it myself, took 5 minutes. Thank you!!!!

    ReplyDelete
  69. inTan_suNShineAugust 1, 2010 at 9:18 PM

    anyone pls help me~!

    i've tried countless time but it still the same. everytime to click submit, it popped up me the 'Internet Explorer has stopped woking'

    i tried on both IE 8 and IE 7

    ReplyDelete
  70. UnknownAugust 5, 2010 at 10:09 PM

    Thanks alot this really worked

    Nalin

    ReplyDelete
  71. KyaloAugust 12, 2010 at 5:18 AM

    Thanks a lot..we need you to live longer and help the world

    ReplyDelete
  72. harishAugust 17, 2010 at 4:15 AM

    Hi GG,
    I tried to install siebel in my IE8. my system has windows XP. I tried pressing "Ctrl" after logging in. the application is getting opened and then explorer is getting crashed. please suggest any ideas.

    ReplyDelete
  73. AarthyAugust 23, 2010 at 11:48 PM

    Hi GG,
    I tried to install siebel in my IE8 in windows 7. I tried pressing "Ctrl" after logging in. the application is not getting opened. please suggest any ideas

    ReplyDelete
  74. AnonymousAugust 24, 2010 at 12:00 AM

    HI GG,
    I changed my tools>intenet options as given in siebel.ittoolbox.. but now i'm getting appcrash iexplore.exe error.. how to fix it..

    ReplyDelete
  75. NAKULSeptember 14, 2010 at 12:19 PM

    THATS GREAT... THANKS A LOT. I WAS ABOUT TO CLOSE IT DUE TO FRUSTRATION BUT THANKS TO YOU...

    ReplyDelete
  76. AnonymousSeptember 22, 2010 at 2:29 AM

    Thanks, it worked fine and saved me a lot of hassle. FBL

    ReplyDelete
  77. AnonymousSeptember 22, 2010 at 10:10 AM

    thank you ***so*** much. i was about to go homicidal!

    ReplyDelete
  78. AnonymousSeptember 22, 2010 at 8:50 PM

    Hi,

    I am trying to access siebel using IE6 on Win XP SP3. I get same errror as in GG's original post above.

    Initially, I enter user id & password then click login.

    I then get a popup that says Launching Siebel,
    then another popup prompting "Do you want to install this software" Name : Siebel Option Pack for IE.

    When I click on "Install:, the popup then disappears and I get the error message -

    Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings.

    When I click OK, it returns me back to Siebel logon screen.

    Can GG/some one please advise what needs to be done for this software install to go through. Thanks :)
    Vijay.

    ReplyDelete
  79. AnonymousSeptember 23, 2010 at 5:32 AM

    great post, and interesting discussion.
    I am wondering if anybody found a workaround of the Win 7 and IE8 crashing issue.
    I am also wondering if anybody found a solution of installing the HIC with standard user rights.

    Thanks!

    ReplyDelete
  80. AnonymousSeptember 23, 2010 at 9:21 AM

    we also had the issue with IE8 crashing on Windows 7 when trying to install the Siebel 7.7.2.12.
    After putting the Intranet address of the Siebel Server in the IE trusted locations it worked. However we had to trust more or less the whole Intranet:
    http://siebel.intranet.com did not solve the issue.
    http://*.intranet.com as a trusted site fixed the issue.

    ReplyDelete
    Replies
    1. AnonymousJuly 11, 2012 at 11:24 AM

      Thank You, Your method really worked like magic as said earlier and my IE stopped crashing.. Thank God I can work frm home now :)

      Delete
  81. AnonymousOctober 6, 2010 at 10:43 AM

    Thank you so much! I have been so frustrated with it but your method worked like magic!

    ReplyDelete
  82. AnonymousOctober 8, 2010 at 10:33 AM

    Thank you so much! its greate work

    ReplyDelete
  83. AnonymousOctober 21, 2010 at 9:14 AM

    Holy crap, that actually did the trick. Genius...

    ReplyDelete
  84. AnonymousOctober 25, 2010 at 3:03 PM

    Anybody tried Siebel8.X with IE 8 on windows xp
    do we have any issues please let me know.

    ReplyDelete
  85. vishnu SharmaNovember 12, 2010 at 1:16 AM

    hi Gaurav, recently I installaled siebel in windows 7 with and siebel v8.0. it got installed and looking fine. but when i tried to open web client i got error siebel framework.yeah i installed changed settings nothing worked, pressing ctrl key continuouly. nothing is helped me.. my suggestion is update the patch 8.0.8 then it will work without issues. may be this will help for all the readers. .bye.

    ReplyDelete
  86. vishnu SharmaNovember 12, 2010 at 1:23 AM

    I forgot to tell you, I tried with
    windows 7 64bit
    and internet explorer 8
    the above trick is not worked for me. fine. i installed 8.0.8 patch then siebel frame work installed without issues. its workng fine.

    ReplyDelete
  87. AnonymousNovember 18, 2010 at 12:43 AM

    Thanks for the post!!! It helped me. i appreciate it.

    ReplyDelete
  88. PeteNovember 25, 2010 at 1:31 AM

    I work with Siebel CRM v.8, I had this same problem and after Lowering the IE SECURITY SETTINGS to absolute minimum by custom settings, the Siebel app started normally. This is weird since it used to work OK with previous "medium level" security settings.

    ReplyDelete
  89. AnonymousDecember 5, 2010 at 5:04 PM

    TQ for d info...it helped me to get online with the Siebel Network! ;)

    ReplyDelete
  90. AnonymousDecember 18, 2010 at 3:44 AM

    THANKS BUDDY ITS VERY COOL SOLUTION, THANKS TO BE CONTINUED

    ReplyDelete
  91. Jawahar'sDecember 23, 2010 at 12:10 AM

    I struck with following error!
    'Sysfader.exe: IExplore.exe' Application error

    Browser: IE8
    Siebel Version: 7.8
    Operating System: Win XP SP2

    Any help is most appreciated!

    ReplyDelete
  92. AnonymousJanuary 3, 2011 at 11:06 AM

    This "Ctrl" trick allowed me to get into CAS on a Mac. I am using VMWare Fusion 3 to run Windows 7 64 bit with IE 8. I did need to make sure the JAVA version was updated to avoid the crashing issue others have reported with IE.

    ReplyDelete
  93. AnonymousJanuary 26, 2011 at 2:48 AM

    Hi my name is Eugenia,
    I have Siebel 8.0 and service. I tried to enter the ctrl key trick to no avail. I use Windows 7. Can you help me?

    ReplyDelete
  94. AnonymousFebruary 1, 2011 at 5:28 AM

    I'm running it on W2K8 R2 x64 bit....

    pressing "CTRL" button helped me get past that annoying screen about the active "X".

    Shortly aftwards then the communication toolbar had an issue installing.

    And then "BOOOM" it hit me, I never installed Java on this machine.

    So, my resolution was a combined effort between both "CTRL" button and "Java" install.

    thanks

    ReplyDelete
  95. AnonymousFebruary 9, 2011 at 12:49 PM

    So I finally got my Siebel 8 to work on my Windows 7/IE8 via VPN to work after many many times of watching my browser crash. I did the CTRL trick first, then enable all the Active X in the Internet Options, downloaded the latest Java AND rebooted my laptop. No dice. Then I finally added the URL as a Trusted Site and that seemed to do the trick. Hope everyone got through it like me.

    ReplyDelete
  96. KrishnaFebruary 10, 2011 at 6:21 AM

    Thanks. It is a very good article...

    ReplyDelete
  97. Brad FallonFebruary 20, 2011 at 9:17 AM

    Why is risk and uncertainty framework much more relevant to the current and existing economic issues?

    ReplyDelete
  98. AnonymousFebruary 21, 2011 at 12:45 PM

    Thank you, this was really helpful.

    Thanks.

    ReplyDelete
  99. AnonymousFebruary 23, 2011 at 10:09 PM

    thanks very helpful

    ReplyDelete
  100. AnonymousFebruary 24, 2011 at 12:05 AM

    Does Siebel 8 work on IE8 with the search toolbar that now appears to be hard coded on the address bar of IE 8?

    In IE6 we were asked to remove the search toolbar as it used to cause performance issues and stop MVGs from openeing up, but was wondering if this has been fixed as IE 8 has now this search toolbar that appears automatically and that it's not easy to get rid of.

    thanks for reading this!

    ReplyDelete
  101. GregFebruary 24, 2011 at 3:05 AM

    Thank you for the tip !

    ReplyDelete
  102. AnonymousFebruary 25, 2011 at 6:49 PM

    man, thanks a lot from Russia

    ReplyDelete
  103. AnonymousMarch 3, 2011 at 10:26 PM

    http://*.intranet.com as a trusted site fixed the ie8 crash issue in Win 7. Thank you anonymous poster from Sept 23rd.

    ReplyDelete
  104. UnknownMarch 4, 2011 at 3:28 AM

    Hi,
    I am running Siebel 8.1.1 Sample (in XP2 compatiable mode) with IE 7.0.6001.18000, Cipher strength: 256 bit in Windows Vista (Enterprise Edition, Service Pack 1). I have two machines with identical browser settings and having administrator priviledges in both. In one of them, Siebel is running fine and downloaded Siebel HI framework successfully. In other machine, when ever I am trying to log in, it comes up with the same pop up message

    "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application,

    may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings."

    When I click OK, it closes the IE.

    For your reference, I have added the URL to trusted site of both the machines. In the 1st machine the siebel page is showing as "Trusted Zone". In the second machine, during loading of siebel it is showing as "Unknown Zone" and after that the error pop up is appearing. Host files for both the machines are identical.

    I am confused over the whole thing and having no clue why this is happening. Both the machines are responding ok with any other external activeX contol. Also pressing control during siebel loading does not help.

    Please let me know a solution for it.

    ReplyDelete
  105. Mansur KHanMarch 16, 2011 at 12:50 PM

    Run IE8 in compatibility mode and it should be ok.. (mostly)

    ReplyDelete
  106. nobby clarkMarch 22, 2011 at 9:02 AM

    To all those who report that IE8 still crashes after installing the HI client, you need to add your local machine to the trusted sites in your Local Intranet zone in IE8. This is under the "Security" tab. I also added "http://localhost" just to be sure.

    ReplyDelete
  107. jackiehMarch 24, 2011 at 2:20 PM

    Hi - am having a wierd issue that has only just started happening. I have Siebel 8 web client, and sample db installed on my laptop - was working fine last week, but lately when I launch the client the "Launching" popup no longer displays, and i just get a IE error: "Internet Explorer cannot display the webpage". I have IE8.

    Any ideas?
    Many thanks

    ReplyDelete
  108. UnknownApril 2, 2011 at 3:46 AM

    Please let me know how can I work with AICTE web portal having a machine with Windows 7 and IE 8. It is not allowing me to instal Siebel 8. To my opinion teh security settings I ahve done are right

    ReplyDelete
  109. AnonymousApril 5, 2011 at 9:51 AM

    If the browser is getting crashed even after installing the SHIF...add the url to the trusted site list..it worked for me..thanks to all..

    ReplyDelete
  110. AnonymousApril 6, 2011 at 1:07 AM

    yes..this works

    ReplyDelete
  111. UnknownApril 20, 2011 at 11:24 AM

    I attempted the colution and the program was installed, however IE stops working as the application begins to load. Any suggestions?

    ReplyDelete
  112. AnonymousApril 26, 2011 at 1:26 AM

    Just checked. It works on IE8 as well. Thanks for the post

    ReplyDelete
  113. AnonymousApril 26, 2011 at 2:41 AM

    i have the same problem like kristin... pls help...

    ReplyDelete
  114. GauravApril 26, 2011 at 4:46 AM

    Please try this:

    In Internet Explorer -> Internet Tools -> Security -> Trusted Sites -> Sites.

    "Add this website to the zone" should have the website name. Click on "Add"

    and make sure "Require server verification (https:) for all sites in this zone" is NOT Checked.

    --Gaurav

    ReplyDelete
  115. AnonymousApril 28, 2011 at 12:43 PM

    OMG you just saved me!!!

    ReplyDelete
  116. ilovesiebelMay 4, 2011 at 10:47 PM

    Hi Gaurav can u send your contact number and email id and i will contact you soon

    thank you bye take care

    regards
    kumar

    ilovesiebel@aol.in

    ReplyDelete
  117. AnonymousMay 23, 2011 at 10:25 AM

    Thanks!!!!

    ReplyDelete
  118. AnonymousJune 21, 2011 at 1:02 PM

    This gets a big fat WTF. But it worked!

    ReplyDelete
  119. AnonymousJuly 15, 2011 at 1:18 PM

    You are awesome!!! This works perfectly!

    ReplyDelete
  120. AnonymousAugust 4, 2011 at 1:38 PM

    Ramesh T.N
    wow... Great! its works perfectly! Thanks a lot...

    ReplyDelete
  121. AnonymousSeptember 6, 2011 at 9:15 AM

    Does anyone have a written procedure on how to install siebel crm on a windows pc? I need to put up the server also. you can send it to: mikeleibo@yahoo.com

    ReplyDelete
  122. J. AquinoSeptember 19, 2011 at 2:22 PM

    Thanks a lot, it works! :D

    ReplyDelete
  123. AnonymousSeptember 20, 2011 at 9:07 PM

    thanks for the tip :)

    ReplyDelete
  124. AnonymousOctober 19, 2011 at 12:55 PM

    Hi I would like to uninstall Siebel7.8 from my system(XP professional with service pack 3)how can remove completely. Awaiting from you ASAP.

    Thanks

    ReplyDelete
  125. AnonymousOctober 26, 2011 at 9:36 AM

    You're the boss!

    ReplyDelete
  126. AnonymousOctober 26, 2011 at 10:26 AM

    Hi
    I had a slightly different issue because of which Siebel Hi Interactive Client Framework was not installing. Siebel 8.x was installed as a 32 bit application on Windows 7 which is a 64 bit OS.
    I was able to launch Dedicated Web Client with Siebel High Interactivity Framework getting installed seperately as a standalone but when trying to invoke thru Tools->Debug it was giving me the same error as in this post. The reason was in the Tools->View->Options->Debug —> browser selection I had seleted the Internet Explorer icon under Program Files whereas I should actually have selected IE Explorer icon under Program Files(x86) folder.
    Choosing the IE Explorer under the right folder solved the issue.
    Hope this helps other folks.
    .

    ReplyDelete
  127. AnonymousNovember 8, 2011 at 3:44 AM

    OMGGGGGG THANKSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  128. AnonymousDecember 24, 2011 at 6:09 PM

    Genius!!!! This has been a problem for months! Thank you very much.

    ReplyDelete
  129. IndrawanJanuary 2, 2012 at 12:26 AM

    Thanks...you are a genius! tried everything to make Siebel7 client worked for Windows9/IE9 with current security and update patches (Jan 2, 2012). Your solution worked so flawlessly, and your reasoning for the ctrl key is clear logic! Why those Siebel expert never thought/tried this? Save a lot of time! Thanks again!

    ReplyDelete
  130. IndrawanJanuary 2, 2012 at 12:28 AM

    Thanks...genius! The best solution for Windows7/IE9!

    ReplyDelete
  131. AnonymousJanuary 28, 2012 at 7:28 AM

    Thank you so much...

    I spent a hour plus messing with IE settings.

    ReplyDelete
  132. NITHINFebruary 7, 2012 at 7:55 PM

    Good thanks for the Tip it worked

    ReplyDelete
  133. AnonymousFebruary 8, 2012 at 7:52 AM

    it works finally .
    thank u nice man for ur article

    ReplyDelete
  134. candykaoruFebruary 9, 2012 at 3:26 PM

    Genial!! Fue mucho mas facil de lo que pensaba.
    Gracias mil :)

    ReplyDelete
  135. AnonymousFebruary 25, 2012 at 5:42 AM

    I was trying for a long while finally it worked .... Thanks a lot!

    ReplyDelete
  136. Shree RadhaMarch 16, 2012 at 12:01 PM

    Hi i have installed Siebel Sample in my Windows 7,i have IE9 as well as Google chrome ,when i am trying to login my web client google chrome is byfault accessing the Siebel client saying "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings”


    And the gooogle chrome is getting crashed ,i dont why it is taking google chrome as default browser for Siebel web client and why i am not able to access in IE9.After i will be able to acess in IE9 then only i can download Active X control.
    Please help me out.

    ReplyDelete
  137. AnonymousApril 2, 2012 at 1:00 AM

    Thanks for that hint, it works!

    ReplyDelete
  138. NaveenApril 4, 2012 at 10:40 PM

    Hi, I have installed the required SHIF. The Siebel screen open succesfully...However, while navigating the pages in Siebel screen,the page stops responding.The cursor keeps on waiting and revolving. I am novice to Siebel. Kindly help !!

    ReplyDelete
  139. UnknownApril 9, 2012 at 4:16 PM

    Hey Guys,

    This was really helpful topic. i just did some research and found that pressing teh Ctrl kep, its a shortcut to disable popup blocker as long as you are holding it in a web browser.

    http://support.microsoft.com/kb/843016

    So, this was the trick :).

    In our project as well, we had a scenario where users get those error messages and they were not able to get past the error messages. We figured(with Support web info) that there are specific settings in IE which blocks the SHIF to be downloaded and installed on a system (esp on Windows 7). After making those changes, we were able to login without any issues.

    ReplyDelete
  140. UnknownApril 9, 2012 at 4:18 PM

    @Bijay: Open IE, Go to Tools>Internet Options>Programs and Click on "Make Default" to make IE default browser. Currently SHIF does not work on other explorers, per my knowledge.

    ReplyDelete
  141. AnonymousApril 11, 2012 at 8:27 AM

    Worked for me! Closing several incident tickets now! :)

    ReplyDelete
  142. ChickooApril 23, 2012 at 8:35 AM

    Give me solution for Siebel Workshop 8.1 my OS is windows 7 basic 64bit and I.E 9 with servicepack 2 i have done all the settings for siebel to run but i got the message of Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings”

    please any one can give the solution for this to run the application

    ReplyDelete
    Replies
    1. AnonymousAugust 14, 2012 at 5:09 PM

      Source: http://www.mroshaw.co.uk/OllerenshawIT/index.php/2011/06/597/

      Running Siebel Web Client

      The Web Client – would you Adam and Eve it – doesn’t really support Windows 7. At least, you’ll have trouble with IE8 and I’d suggest putting off installing IE9 for now (and ever):

      Edit the Web Client .cfg file for the application you’re working with and edit as follows:

      EnableFQDN = FALSE
      In Internet Settings, add ‘http://localhost’ as an ‘Intranet’ site. Make sure the security settings for this zone let you do pretty much whatever with Active X controls – this lets the HIFO get in there. Refer to Article ID 1066053.1 on My Oracle Support
      If you’re using 64-bit Windows, add the following to your Web Client shortcut (or in the Debug properties in Tools). This ensures that the 32-bit version of IE is in use:

      /d Local /b “C:\Program Files (x86)\Internet Explorer\iexplore.exe”
      Finally, if you need to amend ODBC settings on 64-bit Windows, don’t forget to use the 32-bit ODBC administrator. The 32-bit Siebel executable will look here, not what you see in the 64-bit ODBC settings:

      C:\Windows\SysWoW64\odbcad32.exe

      Delete
  143. AnonymousJuly 18, 2012 at 4:10 AM

    your post is very helpful

    keep it up....

    ReplyDelete
  144. AnonymousAugust 7, 2012 at 10:21 PM

    THANK YOU SO MUCH....

    ReplyDelete
  145. AnonymousSeptember 21, 2012 at 3:08 AM

    this is awesome, it works!

    ReplyDelete
  146. AnonymousOctober 19, 2012 at 2:20 AM

    This works good to get connected to Dedicated Client -- Thanks

    ReplyDelete
  147. Shiwakant BhartiDecember 3, 2012 at 9:53 PM

    The mantra worked on my win7-IE9 many thanks!

    ReplyDelete
  148. tripti sharmaJanuary 13, 2013 at 5:11 AM

    thanks a lot mann... you saved me... :) :) :)

    ReplyDelete
  149. satyajitJanuary 15, 2013 at 12:43 PM

    THANK YOU VERY MUCH BROTHER.IT WORKED PERFECTLY.THANK YOU

    ReplyDelete
  150. UnknownJanuary 17, 2013 at 1:30 AM

    Hi Can some one tell how to execute Siebel Smart Script in Mozilla or Chrome .
    Currently we have installed Siebel Open UI but Siebel Smart Script is not working in Mozilla or Chrome.

    Please suggest the necessary steps to for Mozilla or Chrome to support Siebel Smart script.

    Regards,
    Dhirendra Ojha

    ReplyDelete
  151. AnonymousFebruary 19, 2013 at 1:43 AM

    THANX A TONS IT FINALLY WORKED FOR ME

    ReplyDelete
  152. AnonymousFebruary 26, 2013 at 10:00 PM

    It is working for me too. Thank you!

    ReplyDelete
  153. AnonymousMarch 19, 2013 at 10:21 AM

    Hi,
    Thank you so much!!!
    Working Fine with Windows XP Sp3 32bit + Internet Explorer 8 32bit and Siebel 8.1
    Great input :D

    ReplyDelete
  154. UnknownApril 5, 2013 at 12:46 AM

    Thanks dude. That fixed my problem. One minor point though, I am running 64 bit Windows and defaulted to 64 bit IE, but this trick doesn't work for me. Instead I used the 32 bit version and it worked fine.

    ReplyDelete
  155. AnonymousApril 12, 2013 at 7:12 AM

    Thanks a lot.....

    ReplyDelete
  156. AgriwayJune 6, 2013 at 6:08 AM

    Thanks sir This solution work hands of you

    ReplyDelete
  157. AnonymousJune 7, 2013 at 5:22 AM

    How to Basic pack Change on sibel please help me

    Gaurav

    ReplyDelete
  158. AnonymousJune 26, 2013 at 7:23 PM

    when open the multipple tab for siebel application,It is getting hangs.What is the exact issue.

    System Configuration:- Cor2 Dul 2.93 GhZ,Windows7,2Gb RAM

    ReplyDelete
  159. AnonymousJuly 3, 2013 at 1:20 AM

    Excellent Article, very well simplified. I faced similar problem today, your article solved it. Thanks.

    ReplyDelete
  160. AnonymousJuly 10, 2013 at 12:35 AM

    Awesome! This article make me more handsome in Siebel Girls gang :D

    ReplyDelete
  161. PrasadJuly 15, 2013 at 1:11 AM

    Thank You So Much. It Works............................... THank UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU

    ReplyDelete
  162. AnonymousJuly 18, 2013 at 11:30 PM

    thank u so much...

    ReplyDelete
  163. AnonymousJuly 23, 2013 at 6:03 PM

    Thank you!

    ReplyDelete
  164. UnknownJuly 24, 2013 at 8:16 PM

    It is Not working.. Facing the same issue.. plz help me.

    ReplyDelete
  165. AnonymousJuly 30, 2013 at 2:50 AM

    Thanks a ton.... It really works. :)

    ReplyDelete
  166. AnonymousAugust 11, 2013 at 6:38 AM

    MANY THANKS! I was on a call with tech support for at least an hour and they still could not figure it out.

    ReplyDelete
  167. AnonymousAugust 21, 2013 at 9:30 AM

    Very good! Worked perfect

    ReplyDelete
  168. karthikOctober 14, 2013 at 11:37 AM

    if IE8 is getting crashed and unable to change internet options just use other browser and get into internet options and change security settings to log / click on custom and allow all active X drivers so that interactive prompt won't come and higher interactive files will get installed automatically.

    ReplyDelete
  169. AnonymousOctober 16, 2013 at 7:07 AM

    If using IE8, make sure that you are opening IE in 32 bit mode. 64 bit mode did not work for me.

    ReplyDelete
  170. AnonymousNovember 12, 2013 at 4:14 AM

    you are the man...you save my live.. thanks a bunch..

    ReplyDelete
  171. AnonymousFebruary 27, 2014 at 8:51 PM

    If IE 8.0 being used, make sure your thick client's short cut has the following parameters as Target.
    C:\Siebel\8.1\Client_1\BIN\siebel.exe /c C:\Siebel\8.1\Client_1\bin\enu\ucm.cfg /b "C:\Program Files (x86)\Internet Explorer\iexplore.exe". Good Luck!

    ReplyDelete
  172. AnonymousMarch 4, 2014 at 4:53 AM

    Hi It's not working in IE8, i am getting the error as Internet Explorer cannot display the webpage and it crashes the IE. Could you please some resolution for this. Thanks

    ReplyDelete
    Replies
    1. GauravMarch 4, 2014 at 6:11 PM

      Try adding the URL to the trusted sites.

      Delete
    2. AnonymousJuly 28, 2014 at 2:38 AM

      Hi Gaurav,

      i added the URL in trusted sites and check other necessary parameters (IE settings) after this also this error is coming while opening local client (Internet Explorer cannot display the webpage), please suggest, it is working fine for webclient

      Delete
    3. GauravJuly 28, 2014 at 2:50 AM

      Try this, add this below line in [Siebel] section of CFG
      EnableFQDN = FALSE

      Delete
  173. AnonymousMarch 7, 2014 at 8:56 PM

    This is working like a butter to me ....thanks buddy. Stay blessed :)

    ReplyDelete
  174. AnonymousMarch 12, 2014 at 2:30 AM

    superb. Thanks

    ReplyDelete
  175. AnonymousMarch 13, 2014 at 1:22 PM

    Muito obrigado, cara. Você me ajudou muito!!!

    ReplyDelete
  176. AnonymousMarch 21, 2014 at 9:24 PM

    Hi It's not working in IE10, i am getting the error as Internet Explorer cannot display the webpage and it crashes the IE. Could you please some resolution for this. Thank

    ReplyDelete
  177. Mohammed AnwarMarch 29, 2014 at 12:54 PM

    Dear/sir
    Actually I'm not good expart about computer
    Internet,
    I'm face ing seibel high interactivity forum work
    when I try to browsing then showing this message,
    "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings"

    Please let me know how I change my internet explore setting

    ReplyDelete
  178. AnonymousSeptember 24, 2014 at 1:13 AM

    I tested the control button but it does not work..I notice that all the while we are testing on 64 bit IE 8 which does not turn out to be working for Siebel, so I tried to switch to 32 bit IE 8 to open the Argus and it works finally. I also un-install the 64 bit JAVA, and re-install 32-bit Java that solve the problem.

    So I think 64 bit IE does not work well with both application thus causing such problem

    I tested to load both Siebel in 64 bit IE and 32 bit, found out it works only with 32 bit.

    ReplyDelete
  179. AnonymousJanuary 13, 2015 at 4:47 AM

    me ajudou muito...parabens pela dica...

    ReplyDelete
  180. AnonymousJanuary 27, 2015 at 9:15 AM

    Thanks Works like Charm. :-D

    ReplyDelete
  181. AnonymousJuly 7, 2015 at 8:15 PM

    Hi anyway this will work on iPhone? I'm getting the same error and there is no CTRL key.

    ReplyDelete
  182. DouglasSeptember 3, 2015 at 2:09 PM

    I faced a similar issue today. Our company rolled out a new IE shortcut to our Windows 7 desktops pointing to the 64-bit version of IE which of course prompted the "Your version of the Siebel High Interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, please ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel High Interactivity Framework and correct browser settings" and using the CTRL key did NOT force or allow IE to download and install the required components. Manually editing the shortcut to point to the 32-bit version of IE (C:\Program Files (x86)\Internet Explorer) allowed the Siebel ActiveX components to download and install as needed.

    ReplyDelete
  183. Kuldeep VaidSeptember 23, 2015 at 6:55 PM

    Thanks It helps...!!

    ReplyDelete
  184. सचिनOctober 24, 2015 at 10:26 PM

    How about this ?? I am very fed off this app crash while opening crm?
    Please help gaurav...
    "Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.7601.17514
    Application Timestamp: 4ce79912
    Fault Module Name: SiebelAx_HI_Client_20436.dll
    Fault Module Version: 8.0.0.10
    Fault Module Timestamp: 4c51a79a
    Exception Code: c0000005
    Exception Offset: 000a6572
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 16393
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt"

    ReplyDelete
  185. Amrish Aroonda ManikothOctober 28, 2015 at 11:29 PM

    I am facing the same High interactivity error only when trying to Record the Siebel CSR application via Loadrunner Vugen, the same works fine manually.
    Kindly let me know if anyone has resoved this issues for Loadrunner.

    ReplyDelete
  186. UnknownFebruary 3, 2016 at 6:40 PM

    Thanks a lot,
    very helpful

    ReplyDelete
  187. UnknownOctober 6, 2016 at 9:00 PM

    Sir, my problem is while I click on install button of SiabelAx_Hi-Client.cab install menu it disappears, nothing happen, not installed on my windows7 ie11. Please help

    ReplyDelete
  188. UnknownOctober 6, 2016 at 9:03 PM

    sir, I am facing like the same issue. While I click on install button on SiabelAx_Hi_Client.cab popup menu on my windows7, ie11, nothing happen. The popup menu disappears and the login screen appears. If I login again the same install popup screen appears, but could not install the siebel. Please help

    ReplyDelete
    Replies
    1. losma1October 20, 2016 at 4:38 PM

      Hi! Try using emulation, Key "F12" in IE 11, and select Mode like Internet Explorer 7 or 8.

      Delete
  189. AnonymousOctober 12, 2017 at 3:56 AM

    u r the MVP.

    Was fed up this. Working seamlessly in ie11 also.

    ReplyDelete
  190. Haxaan AbidMarch 12, 2018 at 9:08 AM

    Thanks brother 👌
    It really works
    Thanks again

    ReplyDelete

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