Saturday, November 29, 2008

Call Business Service from Browser : A Trick

Siebel is really a miser if talk of browser script.... but, here is the way that can be used to take full advantage out of it :)

At times we have the requirement to call a Business Service from “Browser Script” then it is necessary to make the entry of that “Business Service” everytime in .CFG file with the following syntax under [SWE] section of the CFG file:

ClientBusinessService X = “”Where X = 1,2,3,4……

So, to get rid of this here is a trick. You can implement a new "Generic Business Service" which will internally call the Business Service that we want to call from Browser Script.

Name of Business Service = CallBusSerFromBrowScript
Method Name = Service_PreInvokeMethod

Generic business Service Code :
function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
if(MethodName == “GenericCall”)
var svc = TheApplication().GetService(Inputs.GetProperty(”BSName”));
svc.InvokeMethod(Inputs.GetProperty(”MethodName”), Inputs, Outputs);
svc = null;
return (ContinueOperation);

Procedure for Calling :
Please follow the below code for calling your Business Service from browser script. Lets say you want to call “MyBusinessService” with Method Name = “MyMethod”, then use the following code :
var input = theApplication().NewPropertySet();
var output = theApplication().NewPropertySet();
input.SetProperty(”MethodName”,”MyMethodsvc = theApplication().GetService(”CallBusSerFromBrowScript”);
svc.InvokeMethod(”GenericCall”, input, output);
svc = null;output = null;input = null;
ToDo List ( Admin Team + Development Team + QA Team)
1. Please update the following code in .CFG file of your web client under [SWE] section with the name of Generic Business Service. This is to be done one time only.

ClientBusinessServiceX = “CallBusSerFromBrowScript”where X = 1,2,3………..
TA DA…… once you are done with this, life become easy. Try it out !!!!!!!!!
This way you make the life of your Siebel-Admin people easier as they don’t require making changes in CFG file in every release. :)

Tuesday, November 25, 2008

What is a CRM?

Everybody know its called Customer Relationship Management, very clear from its name itself that its a kind of Management System used by organizations to maintain relationship with the customers. If you try google for what is a CRM, you will get lot many definitions. I tried to find how to explain CRM in lay-man terms.

Every organisation has its own set of customers and today's world is more focused on "Customer Retention" due to current competitive market. Timely service to the customer keeps them happy and its more likely that happy customer never think of going to the different organization. CRM helps organization keeping data related to the customers in such a way that Sales Representative would timely know what kind of service is customer looking for at that point of time. Call-centers is a big industry today and all are running just to provide "Good Services" to the customers. Here is what CRM helps a Call-centre representative with the information what customer is looking for. If customer is being informed well before the scheduled service check-up of his car, he feel delighted that the vendor is keeping good care of services offered.

So, CRM is a set of Processes & Software that plays the main role between Organization & its customers to keep customers happy by providing correct information at the correct time.