Thursday, December 24, 2009

Problem while exporting data from Siebel in IE 7.0 or IE 8.0?

When I tried taking the export from Service Request list applet, I saw a difference in the way export applet was behaving in comparison with how it used to worked in IE 6.0. Right now I am using IE 7.0.

So let me tell you the complete scenario what happened: From Service Request list applet, I clicked on Menu -> Export and as per expectation Export applet came up and I clicked on "Next" button. Here below is what I saw:

Due to extra security provided by new IE version, I received this popup message in export applet saying : "To help protect security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...".

Alright, no issues, it always good to have extra security, so I selected the option "Download File...". Now that msg get disappeared and again I need to click on Next button to start the export process. I clicked on Next and everything worked fine as I can see the "File Download" applet get popped and I can easily see the exported data. So far, so good !!

But here is something I observed that I want to share. After taking export sucessfully for the very first time, I was not able to do "Export" anymore. Whenever I clicked on "Applet Menu-> Export", nothing happened, tried lot many unsuccessful attempts. hhmmmm, well is Siebel allowed taking export from list applet only once??? Nope, there is something wrong here with IE settings. A similar kind of issue I have already discussed earlier:

So a temporary fix for this export issue is to keep pressing the "Ctrl" key on the keyboard and it worked fine. But to get the permanent fix, here below is what you need to do, in case you see this kind of issue.

1. Click on IE Tools Menu -> Internet Options.

2. Go to Security tab, click on "Custom Level", scroll down to "Downloads" section.

3. Make "Enable" for "Automating prompting for file downloads".

4. And you are done.

Restart the web client and try taking export now, hopefully system should not popup message in export applet and taking export multiple times should also work fine.


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