Siebel CRM Innovation
Pack 2015 onwards, Application usage tracking becomes very easy as it is
available OOTB and administrators can setup this in the application to get the
details like "who", "when" and "how many times"
access any UI/feature in the Siebel application. The best part is, it is so
much configurable that administrator can decide what all events need to be
captured and analyzed.
This video would be
very helpful for Siebel administrator to know how to setup the tracking for
Siebel Application Usage and use it for analysis.
There is a inbuilt Siebel module called SARM that can be used to do this.
ReplyDeleteCheck the post here http://www.eir.me/siebel.php?art_id=93&cat=1